We are a member of ARCH (Association of Residential Care Providers) and of HCPNZ (Healthcare Providers NZ), this means we have voluntarily agreed to abide by a Code of Practise which sets standards additional to those the law imposes on rest homes. Standards relating to ethics, quality of life and care, philosophy of service, management practice, and rights of residents and managers.

Below is a summary of resident rights and responsibilities:

1. Personal and health care according to your need. 

2. Be treated as an individual and with dignity and respect. 

3. Privacy when for example, attending to hygiene, making and receiving telephone calls, receipt of mail, receiving visitors, personal conversations with staff and residents. 

4. Treat the Rest Home as your home and to regard yourself as a member of a family consisting of other residents and staff. 

5. Expect that your safety will be catered for in and around the Rest Home. 

6. Choose and maintain contact with individuals and groups from the community through visitors to the Home and outings. 

7. Be consulted about all matters affecting you. 

8. Be asked to choose from a range of activities both in the home and in the community. 

9. Socialise with whomever and whenever you choose. 

10. Maintain your personal independence. 

11. Confidentiality of any record staff may keep. 

12. Control over all personal matters as to your own possessions and clothes, financial affairs, bedtime. 

13. Be involved in decision making about activities of daily living. 

14. Continue with cultural and religious practices and value systems that have determined your life in the past. 

15. Complain about anything that upsets you, and if necessary, have an independent person to advocate on your behalf.

1. Treat fellow residents as members of your family.

2. Remember that other residents have the same rights as you.

3. Treat staff as individuals with dignity and respect.

4. Assist staff in looking after your health. 

5. Tell staff when you are leaving the Home, whom will be with you and when you hope to be home.

6. Treat the Home with care.

7. Keep financial matters current.